At StarterLibrary, we strive to provide high-quality ready to deploy starter projects. We want you to be satisfied with your purchase. However, due to the nature of digital products, our refund policy is as follows:
1. Eligibility for Refunds
We offer refunds under the following circumstances:
Duplicate Purchase - If you accidentally purchase the same item twice, we will issue a refund for the duplicate charge.
Non-Delivery of Product - If you do not receive the download link or access to the item within 24 hours of purchase, please contact us.
Irreparable Technical Issues - If the item has major defects that prevent functionality and we are unable to resolve the issue, a refund may be considered.
2. Non-Refundable Situations
Refunds will not be granted in the following cases:
Change of Mind - Due to the digital nature of our products, we do not offer refunds if you simply change your mind.
Compatibility Issues - It is your responsibility to check the projects's requirements (e.g., hosting, extensions, dependencies, etc) before purchasing.
Customization Issues - We do not offer refunds if you experience issues related to modifications or third-party integrations.
Downloaded & Used Products - Once an item is downloaded and used, it is ineligible for a refund.
3. Requesting a Refund
To request a refund, please email support@starterlibrary.com with the following details:
- Purchase ID/number
- Reason for the refund request
- Screenshots or descriptions of any issues encountered
Refund requests must be submitted within 7 days of purchase. Approved refunds will be processed within 15 business days and returned to the original payment method.
4. Contact Information
For any questions or concerns regarding refunds, please contact us at:
📧 Email: support@starterlibrary.com
By purchasing from Starterlibrary.com, you agree to this refund policy.